Booking FAQs

You can seek help by contacting the site administrator, Niall Ross or by calling HEP’s main phone number 020 3967 5100. These contact details are at the top of the homepage on your dashboard.
HEP no longer uses the Haringey traded services website and therefore you won’t find any of our CPD or packages advertised there anymore.

Our CPD offer is now on our website, which we hope will make it easier to find what you need. All our events are just a click of a button away! For information on packages or details of events you haven’t been able to find online, please get in touch with us on any of the contact phone numbers or email addresses listed on our website.

If your school is based in Haringey, if you have bought into our governor training offer or if you are registered with us as your Appropriate Body for Newly Qualified Teachers, an account has been created for you already.

If you are new to HEP, please notify us and we will create an account for you so you may begin using our online store as soon as possible.

If you have received our welcome email and you feel you should not have, please contact us to let us know and to make sure the right person is put in charge of your school’s HEP account.
If you want us to generate an account for you, please get in touch by email or over the phone to begin the process. We will require the name of the person who will be making purchases on behalf of your school, along with your school’s name, the user’s email address and the number of pupils at your school. Once we have received all these details we will be able to make an account for you.

You will be notified by email when your account has been created. Check your spam folder if you don’t receive this email. Follow the link in the body of the email, which will take you to our login page. You will then need to generate a password. Your unique password must be of at least ‘medium’ strength to proceed.

After you have chosen your password, copy or make a note of it so that you can use it to log in. Click on ‘Reset Password’ and then choose ‘Log in’ on the next page. This will take you to the main login page, where you can enter your password.

You might receive the following message when you try to reset your password: “Your password reset link appears to be invalid. Please request a new link below.”

If this happens, type in your email address and a password reset link will be sent to you. Check your spam folder if you do not see this email straight away.

You will be locked out of the site if you enter your login credentials incorrectly ten times. If this happens, please contact the site administrator to get your account unlocked.

Contact the site administrator, who will send you a randomly generated password that you can use to log back in. We recommend you choose a new password after this, which can be done in ‘Account Details’ on your dashboard.

Your password must be of at least ‘medium’ strength in order for it to be accepted by the system. A strong password should have upper case and lower case letters, as well as numbers and symbols.

If you have contacted the site administrator to have your password reset, you will receive an email to confirm they have done so. If you have received this email without having asked for your password to be changed, please inform the site administrator immediately.

The email address associated with your account can be found under ‘Account Details’, in the menu to the left of the dashboard. This can be changed at any time, as long as the email address you replace it with isn’t already registered with a different account.

HEP collects this information for our own records. Invoices for membership and packages are generated off the website using this information, but it won’t inform the amount you pay for any of our online products. Please get in touch with us if you do not want to share this information.

Packages are manually added to your account by the site administrator. On your dashboard, under ‘Memberships, you will see a list of all your active memberships. These will only come into effect after you have bought a package.

If you do not see any memberships listed and you know you have bought one or more of our packages, it may be because the site administrator has not yet activated your memberships. If this issue persists, please contact the site administrator to let them know.

Events are organised by categories according to their audience. For example, if you are a Newly Qualified Teacher searching for professional development courses in our CPD Events catalogue, you can easily find what you are looking for under ‘NQTs’, where you can filter events by subject or even age group.

If you have heard about an upcoming event but it is not listed on the website, chances are it hasn’t been published yet. Please check again at a later date, when the event has been published and is now bookable.

You can send as many delegates as you like (unless otherwise stipulated in the event description). Events are charged per delegate: simply raise the quantity of the event in your cart to pay for multiple delegates. When you check out you will have the opportunity to provide details of all your attendees. We need these details for the attendance sheet at the event.

You will receive an email confirming the order. In that email will be the details of your booking, along with the total cost and billing details for the purchase. Please contact us if these details are incorrect.

If you would like to cancel your order, please contact us at least 24 hours before your event and the cancellation will be processed for you. Any charges incurred can also be refunded. If you do not cancel, you will be charged whether your delegate attends the event or not.

After making a purchase, you will be sent an invoice which will be payable to HEP by your school.

Coupon codes can be applied to an order during checkout. You will receive a coupon code via email. Copy and paste or enter the code into the coupon code field underneath ‘Have a Promotional Code’. Click ‘Apply Coupon’ and the discount will automatically be applied to the total cost in your basket.

All our packages can be purchased on our website, after which discounts will applied by adding the appropriate package to your account under ‘Memberships’. If you are still seeing the full price for events even after purchasing one of our packages, contact the site administrator, who will apply the package to your account as soon as possible.

You will receive an email towards the end of your membership, reminding you of the lapse date and what you must do to renew your membership. You can choose to renew your membership by purchasing it again or you can simply let it lapse.

Certain events are only available if you are a HEP member or have purchased a specific package. Please look for our products online or get in touch with us directly for more information about our traded offer.