Membership FAQs

Annual membership of HEP costs £19 per pupil (based on your FTE October census figure) for nursery, special and primary schools, with a cap of £12,500 for larger schools or £13,000 for secondaries with a sixth form. The fixed price for an FE provider is £7,500.

The annual per pupil cost works out approximately as follows:
Full 2 FE primary – £7,980
Full 3 FE primary – £11,970

For smaller new schools joining HEP, there is a minimum membership cost of £6,000 to reflect the cost of delivering the core offer.

We absolutely recognise the pressure on school budgets and ensure we deliver the best possible value for money through the quality of our offer. We also put money back in our member schools’ pockets by negotiating significant group discounts.

Your school will receive an invoice for membership of HEP. Depending on the financial year for your school, it is possible to pay at the beginning of the new financial year whether that is April or September.

No, you can’t have just a little bit of HEP. Membership means signing up to the principles of collaboration and openness which underpin a whole system improvement so all HEP schools continue together towards excellence.

Buying into HEP is not a purely transactional offer and we want to work closely in partnership with each of our member schools.

Yes. We want to work with schools that could benefit from working with HEP and believe in our vision and values. We aim to grow geographically as we are serving connected communities and value the place-based approach to how we work. If you are located outside of Haringey and Enfield, take a look at how we can work together here.

Yes. We aim to work with schools primarily through membership, and have an associate membership package available for schools outside of Haringey and Enfield (find out more here).  However, our traded services (including school improvement, professional learning programme, governor training and clerking) are available to all non-member schools. The cost of these services is reduced for member schools. If you would like to find out more about how HEP can work with your school, please get in contact.

Memberships renew on an annual basis. We want you to want to work with us, so there are no tie-ins.
The HEP Board of Directors comprises the Independent Chair, the Chief Executive, the Director for Children’s Service in Haringey Council and 8 elected posts across HEP member schools. Elections for 4 of the 8 posts take place annually through a vote of Heads and Chairs of Governors in HEP member schools. Once elected, a Director is expected to serve a two-year term on the Board.

Buying FAQs

You can seek help by contacting the site administrator at or by calling HEP’s main phone number 020 3967 5100.

Contact details for all of the core team are available here.

HEP’s Professional Learning packages can be ordered here. Select which training package you would like from the list of available options. You can view upcoming training sessions and events here.

Haringey Early Years packages are available for you to buy here and Early Years events are available to book here.

Haringey SEND packages are available to buy here and events are available to book here.

After purchasing, please wait for our site administrator to enable the discounts, this can take around 20 minutes. Please do not book any training until you can see that the 100% discount has come into effect.

When you buy a package it is manually added to your account by the site administrator. On your dashboard, under ‘Memberships’, you will see a list of all your active memberships. These will only come into effect after you have bought a package.
Please wait at least 20 minutes after ordering a training package for the discount to come into effect.

If you do not see any memberships listed and you know you have bought one or more of our packages, it may be because the site administrator has not yet activated them. If this issue persists, please contact the site administrator to let them know. You can do this by contacting or by calling HEP’s main office on 020 3967 5100.

If you are new to HEP, and you would like to create an account If you want us to generate an account for you, please get in touch by email or over the phone to begin the process. We will require the name of the school business manager or the person who will be the main contact making purchases on behalf of your school, along with your school’s name and the user’s email address. Once we have received all these details we will be able to make an account for you.

You will be notified by email when your account has been created. Check your spam folder if you don’t appear to have received this email. Follow the link in the body of the email, which will take you to our login page. You will then need to generate a password. Your unique password must be of at least ‘medium’ strength to proceed.

After you have chosen your password, copy or make a note of it so that you can use it to log in. Click on ‘Reset Password’ and then choose ‘Log in’ on the next page. This will take you to the main login page, where you can enter your password.

Yes. HEP have a tiered system of website access, each school will have one key user, who will be able to assign the relevant username to you:

MAT Head Office
Allows you to buy packages and book training
Allows you to buy packages and book training
Allows you to buy packages and book training
Allows you access to the HEP Curriculum
Governors & Clerks
Allows you to book governor training sessions only

If you can’t remember your password or want to update it for security purposes, you can do so here.

You might receive the following message when you try to reset your password: “Your password reset link appears to be invalid. Please request a new link below.”
If this happens, type in your email address and a password reset link will be sent to you. Check your spam folder if you do not see this email straight away.

If that does not work, contact us by phone (020 3967 5100) or email and a new password will be sent to you. Please remember to update this once you log in to your account.

If you enter your login information incorrectly ten times, you will be locked out for 30 minutes before you can try again.
If you are the school user admin, please contact the site administrator at If you are a teacher, leader or governor, please contact your school website admin who will be able to assist you.
Your password must be of at least ‘medium’ strength in order for it to be accepted by the system. A strong password should have upper case and lower case letters, as well as numbers and symbols.
If you have updated your password or contacted the site administrator to have your password reset, you will receive an email to confirm they have done so. If you have received this email without having asked for your password to be changed, please update your password immediately.
The email address associated with your account can be found under ‘Account Details’, in the menu to the left of the dashboard. This can be changed at any time, as long as the email address you replace it with isn’t already registered with a different account.

Booking Events FAQs

Events are organised by categories according to their audience. For example, if you are an Early Career Teacher searching for professional development courses in our Professional Learning Calendar, you can easily find what you are looking for under ‘Early Career TeacherNQTs’, where you can filter events by subject.

For further information about upcoming events, subscribe to our weekly newsletter.

Events are organised by categories according to their audience. For example, if you are an Early Career Teacher searching for professional development courses in our Professional Learning Calendar, you can easily find what you are looking for under ‘Early Career TeacherNQTs’, where you can filter events by subject.

If you have heard about an upcoming event but it is not listed on the website, chances are it hasn’t been published yet. Please check again at a later date, when the event has been published and is bookable.

More information about events not listed on our website can also be obtained by contacting us directly on or 020 3967 5100.

Find the event via the Calendar. You can filter by category and subject. Add the item to your basket by pressing ‘Get Ticket.’ You will then be prompted to input attendee name and email. You can then choose to ‘checkout now’ or ‘save and view basket.

When checking out an event, make sure the quantity reflects the number of staff you intend to attend the training.

Please check the delegate’s email address in the ’email address’ field. Failing to provide a valid email address for your delegates will prevent us from sending the ticket to the event as well as being able to contact the delegate about updates to the event or send important materials out ahead of the event

You can send as many delegates as you like (unless otherwise stipulated in the event description). Events are charged per delegate: simply raise the quantity of the event in your cart to pay for multiple delegates. When you check out you will have the opportunity to provide details of all your attendees. We need these details for the attendance sheet at the event.

Please do not send delegates to training without booking first.

You will receive an email confirming the order. In that email will be the details of your booking, along with the total cost and billing details for the purchase. Please contact us if these details are incorrect.

Your delegate will also receive a ticket to the email address provided for them at checkout.

If you would like to cancel your order, please contact us at least 24 hours before your event and the cancellation will be processed for you. Any charges incurred can also be refunded. If you do not cancel, you will be charged whether your delegate attends the event or not.

Please be aware that our web developers are working on a way of allowing users to cancel their own bookings.

Upon checking items out of your basket, the order confirmation will be sent to our accounts departments, who will generate an invoice which will be sent out at a later date.

For all Early Years and SEND products, you will be invoiced by the borough of Haringey, while everything else is payable to HEP.

Please get in touch with us if you believe there is an error on your invoice. If you are a guest user, you will be able to pay using a card via Stripe. You will be charged immediately and will not be sent an invoice.

Coupon codes can be applied to an order during checkout. Copy/paste or enter the code into the field underneath ‘Have a Promotional Code’. Click ‘Apply Coupon’ and the discount will automatically be applied to the total cost in your basket.
You will receive an email towards the end of the academic year reminding you of the lapse date and what you must do to renew.

You can choose to renew your membership by purchasing it again or you can simply let it lapse.

Certain events are only available if you are a HEP member, Haringey setting or have purchased a specific package. Please look for our products online or get in touch with us directly for more information about our traded offer.